I originally liked my dentist, but if you have insurance, I would highly recommend you find somewhere else. The dentist declined to see me for a cleaning because I owed money. I had paid in full everything I owed, but they didn't bill my insurance company for the remainder. After six months, and numerous phone calls between my insurance company and the dental office (with rotating billing personnel and now, suddenly a third party whom I am not allowed to contact), this issue is still not resolved. To top everything off, I find I overpaid what I owe, but can't get a refund because the dentist is out of the office until next week. I am still waiting for the $1,000 dollars I paid over and above what insurance covered. Why must the dentist be present to hand over a check which is the responsibility of a third party, which I doubt even exists since this is the first time in six months it has ever been mentioned to me and has never been brought up to my insurance carrier? I suggest that anyone with a similar experience Please contact the Better Business Bureau. I consider what they have done to me as fraud. Also contact the Attorney General with your concerns. I will continue to add to this saga every single day until this issue is resolved...First, I did file a complaint with the Attorney general's office...it was very easy to do. I then received a message from the so-called owner of Comfort Dental and I attempted to contact her with the information given, and guess what! There is no such address. And for all you have complained about Hollings...whatever his name is, I had my first encounter with him today, over the phone, and was told that I am an ignorant low life, uneducated female...now would he be able to deduce that just talking to me on the phone for one minute? And yes, I do have a college degree with a lot of background in legal offices and many attorney friends.
This place great! Awsome. Great people who work there. . They did good job. I’ll continue there! Ty
The doctor and staff were both unprofessional and had poor communication. Doctor was condescending. Staff answered the phone by saying “hello, who is this?” I thought I had the wrong number and I had to ask who they were. Cleaning was not good, just used polish to clean my teeth. I would not recommend this place unless it was the very last option. The comfort dental on North had a better doctor and they did a better job with the dental cleaning.
Cindy and doctor Noah are great Cindy was ahead of the game having everything ready before I was done.
Total lack of professionalism and communication. I arrived on time for my appointment filled out the paperwork in 5 minutes and waited 30 minutes to be told the Dentist would be more than an hour late to see me so I had essentially come in for nothing wasting my lunch hour as that was the only time I could see them. The worst part was they did not care I was in severe pain and had dropped everything to come in to be seen because I could barely eat or chew. There was zero empathy or accountability. Instead they had the nerve to blame me saying I took too long to fill out paperwork which was compeltely untrue. If I hadn't asked the tech when the doctor would be in to see me??... I would have sat there for over an hour for nothing since I had to return to work ASAP. I have never had such a bad experience at a Dental practice. Don't waste your time or money going to this Comfort Dental the only comforting thing about them was leaving as soon as possible because of being treated horribly.
The Grand Valley Best